Policy

Return Policy 

 

All sales are final. No returns are accepted. If there are any concerns with incorrect items or request for custom orders not as ordered please reach out I will be more than happy to accommodate you.

Shipping TimeFrame

Shipping Takes 3-5 business days not including holidays or weekends. Our Shipping partner is Fedex. We are not responsible for any delays, Lost or stolen items. If there are any concerns please contact us as we are more than happy to provide any updates or assistance we can. Please allow at least 48 hours for tracking updates after receiving a tracking number. Please Ensure all shipping details are correct as we are not responsible for packages sent to the wrong location.

Processing TimeFrame

Processing time takes 10-14 business days to make custom wigs and Up to 2 business days for all bundles, closures and frontals to ship out. Accessories processing times are up to 2 business days and if placed with an bundle, closures and frontal order please expect two separate tracking numbers as they will be shipped separately. Processing time starts after I receive bundles for any byob orders. If any order is placed with coloring please note processing time will be delayed an extra 2 business days.

Business Hours

Please ensure business days are Monday-Friday. Holidays and weekends are not included. Once orders are processed they will be shipped out the next business day. Processing Cut off times are 6:00 p.m. Central Time.